WHAT, EXACTLY, ARE WE ACCOMPLISHING?
Call recording, call statistics, conversation tags and clearly defined outcomes give you a clear picture of the outcome of conversations.
HOW MANY CALLS DID WE MISS LAST NIGHT?
Echo's robust data reporting allows you to view "heat maps" that show clearly how many calls are coming in, how many are being answered, and how many are being missed allowing you to adjust staffing accordingly.